Shipping Policy

Made to Order

All LuminaMoss products are handcrafted individually using natural materials.
Each piece is made to order with care and attention to detail.

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Processing Time

• Orders are typically prepared within 3–5 business days
• Production times may vary slightly during busy periods

We believe thoughtful craftsmanship takes time.

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Delivery Time

Estimated delivery after dispatch:

• Domestic orders: 3–6 business days
• International orders: 7–10 business days

Delivery times may vary due to customs procedures or carrier delays.

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Shipping & Tracking

Shipping costs are calculated at checkout.
Once your order ships, you will receive a confirmation email with tracking details where available.

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Customs & Duties

All international orders are shipped using Delivered Duty Paid (DDP) service. Any applicable customs duties and import taxes are included, so there are no additional charges upon delivery.

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Need Help?

If you have any questions about shipping or production times, please contact us at
{email}.